Within the ITIL framework, Service Level Agreements (SLAs) are the contract between an IT service provider and its customer in which service level targets are set to stipulate the quality of service that will be provided by the IT service provider. SLA management is critical to ensure that these SLAs are kept up to date […]
ITIL Business Relationship Management: Fulfill Your Customers’ Needs
ITIL business relationship management is the last process of the Service Strategy stage of the ITIL lifecycle for services as discussed in ITIL foundation certification training. The main scope of the ITIL business relationship management process within the ITIL Service Strategy stage is understanding how services fulfill the customer’s needs. A service provider provides services for […]
Why Problem Management Is An Important Process?
Problem Management is the process responsible for managing the lifecycle of all problems. It spans both the ITIL Service Operation and the ITIL Continual Service Improvement stages of the ITIL service lifecycle. Problems can cause decreases in service delivery quality to the customers. Therefore, problems occurring in an IT service provider must be managed properly, […]
CAPM Training Course Online: Pass the CAPM Exam in 1st Attempt!
Are you planning for CAPM or the ‘Certified Associate in Project Management’? If you are thinking of flexibility, then CAPM Training course online would be an ideal option for you. We will discuss the CAPM training and certification course online and the different types of CAPM certification training, along with their pros and cons. Attend […]
Tollgate Checklist: 12 Questions to Complete Define Stage
Most Six Sigma projects follow the DMAIC model – Define, Measure, Analyze, Improve, Control as is often discussed in online Six Sigma training. These steps are followed in order. But how does a Six Sigma practitioner who has completed Lean Six Sigma training know when the team can move on from e.g. the Define phase […]