Lean management is one of the top tools that eliminate waste in any process. Lean techniques are typically used in a production environment, and most examples in Lean training courses will focus on applying Lean techniques in these kinds of processes. The reality is that Lean techniques can be used in any environment that uses […]
Author: Leanie Louw
What is Stakeholder Analysis and Why it Helps Six Sigma Projects?
There are many project management tools in Lean Six Sigma. Green Belt training provides a wealth of tools to navigate your Six Sigma project through the DMAIC approach. One of the crucial project management tools that are used early on in the Six Sigma approach is the Stakeholder Analysis. The stakeholder analysis helps to understand […]
Why Do You Need to Listen to the Voice of Customer?
In Six Sigma Green Belt training, there is a lot of terminologies to learn. Voice of Customer is one of them. Let’s consider the DMAIC structure of Six Sigma projects, and more precisely the DEFINE stage. This is where the scope and purpose of the project are defined. As you may also learn in free […]
ITIL Service Level Management: Link Between Service Provider & Business
ITIL Service level management is an important part of the ITIL service management framework. According to ITIL Foundation certification training, ITIL service level management (SLM) is part of the ITIL Service Design stage of the ITIL lifecycle for services. There are several aspects that are in scope of SLM. ITIL Service level management is a […]
IT Governance: The Rule Book for Good IT Service Management
IT service providers must comply with a huge amount of rules and legislation. According to ITIL Foundation certification training, these rules and legislation can come from the company’s specific instructions or from industry specific standards. For instance, logging every activity of a user can be a rule defined by the company. Or applying the ISO […]