The DIKW hierarchy is an example of how knowledge can be organized. It is a major step in the knowledge management process. The knowledge management process is, in turn, an essential process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation certification training describes the ITIL lifecycle and all its processes in detail. […]
Author: Leanie Louw
5 Steps for Calculating Defects per Million Opportunities (DPMO)
Any business that wants to have great quality management and produce quality products that deliver on customers’ expectations will do well to employ staff with Six Sigma Green Belt Certification who have completed classroom or online Six Sigma training. In the Six Sigma approach to problem-solving, a Six Sigma professional will review the process to […]
What Is 6 Sigma and What Are Its Critical Components?
As a project manager or manufacturer, you may have come across the term – 6 Sigma. But you may also have asked yourself: what does 6 Sigma mean? Perhaps you have learned a little about it and you’re thinking that maybe 6 Sigma is too difficult for you or that it would not add value […]
Availability Management and its Role in IT Service Management
The principles in the ITIL foundation certification training describe Availability Management as a core component of ITIL service management. The official definition of Availability in ITIL is the ability of a configuration item or IT service to perform its agreed function when required. Any good ITIL course will emphasize the importance of Availability Management to […]
IT Capacity Planning: Balancing Acts and Process Interactions
Capacity planning forms part of the capacity management process within the ITIL foundation framework and it’s included in many ITIL foundation practice exams. Capacity management is a key process in the Service Design stage of the ITIL lifecycle. Without capacity planning, an IT service provider can either spend excess costs for the realistic business requirements or […]