The ITIL Service Operation stage of the ITIL lifecycle has several processes that help to achieve the primary objectives of this critical stage. Service Operation is the stage where customers can access services and therefore, customer satisfaction is vital. One of the processes in the Service Operation stage, as described in the ITIL course, is […]
Author: Leanie Louw
ITIL Incident Management: 7 Terms You Need to Know
No IT service provider worth its salt will operate without an incident management process. The incident management process is part of the ITIL Service Operation stage of the ITIL lifecycle. Online ITIL Training defines seven key terms that are used in the incident management process. All IT service owners and service managers should know these terms. ITIL […]
The 8 Essential LEAN Techniques You Need to Know
Lean management is one of the top tools that eliminate waste in any process. Lean techniques are typically used in a production environment, and most examples in Lean training courses will focus on applying Lean techniques in these kinds of processes. The reality is that Lean techniques can be used in any environment that uses […]
What is Stakeholder Analysis and Why it Helps Six Sigma Projects?
There are many project management tools in Lean Six Sigma. Green Belt training provides a wealth of tools to navigate your Six Sigma project through the DMAIC approach. One of the crucial project management tools that are used early on in the Six Sigma approach is the Stakeholder Analysis. The stakeholder analysis helps to understand […]
What is LEAN Management and How it is Used to Eliminate Waste?
If you were quite interested in quality management or Six Sigma projects previously, you should have heard about Lean Management or Lean Six Sigma. But what is Lean Management? It was started by Taiichi Ohno at Toyota. It is also known as the Toyota Production System: Lean Management derives its methodology from the Toyota Production […]