In Six Sigma Green Belt training, there is a lot of terminologies to learn. Voice of Customer is one of them. Let’s consider the DMAIC structure of Six Sigma projects, and more precisely the DEFINE stage. This is where the scope and purpose of the project are defined. As you may also learn in free […]
Author: Leanie Louw

The DMAIC Approach: 5 Phases of Six Sigma
Six Sigma is a problem-solving process that is used by engineers and other professionals worldwide. The Six Sigma process is a structured, data-driven approach to problem-solving. There are many aspects to the 6 Sigma ranging in difficulty which is why there are levels of Six Sigma Certification: green belts, black belts, and master black belts. […]
ITIL Service Level Management: Link Between Service Provider & Business
ITIL Service level management is an important part of the ITIL service management framework. According to ITIL Foundation certification training, ITIL service level management (SLM) is part of the ITIL Service Design stage of the ITIL lifecycle for services. There are several aspects that are in scope of SLM. ITIL Service level management is a […]
IT Governance: The Rule Book for Good IT Service Management
IT service providers must comply with a huge amount of rules and legislation. According to ITIL Foundation certification training, these rules and legislation can come from the company’s specific instructions or from industry specific standards. For instance, logging every activity of a user can be a rule defined by the company. Or applying the ISO […]
IT Change Management: What are the Most Important Definitions?
Change management is an integral part of project management and in fact all business processes. Information technology is no exception and IT change management manifests itself throughout the IT services lifecycle from Service Strategy to Continual Service improvement. Service owners have to be well-versed in IT change management and the respective roles and responsibilities of the […]