ITIL Service Management basically aims to meet the desired and expected service levels. And the continual service improvement stage (ITIL CSI) of the ITIL service lifecycle aims to improve services progressively. The interaction between the service lifecycle stages and service management are discussed in detail in the ITIL Online courses and also in free ITIL courses. As […]
Author: Leanie Louw
Measure Phase Control Chart: How to Measure Process Variation?
During the Six Sigma Measure Phase of the DMAIC cycle in the Six Sigma approach to problem-solving, we need to understand the degree of the process variation. The degree of process variation, as you will learn in Lean Six Sigma Green Belt training and also in some of the free Six Sigma courses, tells us how many […]
7 Steps to Create SIPOC Diagram in Six Sigma
In a Six Sigma project, the SIPOC diagram is one of the important tools in the Six Sigma DEFINE phase of the DMAIC framework. In Lean Six Sigma Green Belt course, and even in free Lean Six Sigma course, you will learn that it is an acronym that stands for Suppliers, Inputs, Process, Outputs, and […]
Information Security Management: The Full Brief
ITIL foundation certification training teaches us that services are developed in a five-step ITIL lifecycle. The second stage of the ITIL lifecycle is Service Design. As discussed in online ITIL training, the ITIL Service Design stage has many processes that are needed for the stage to be successfully completed. One of the key processes in the […]
Strategic Capabilities and Resources in an IT business: Harness it now!
IT organizations’ main goal is to provide services to their customers. These services must be valuable to the customer if it is to be successful. In order to be valuable, it must be useful and it must be consistently available according to the requirements of the customer. IT service providers cannot provide a value-adding service […]