Six Sigma is a data-driven approach to problem-solving. The six Sigma approach involves many statistical and mathematical concepts such as the normal distribution curve. Lean Six Sigma courses discuss the main statistical concepts necessary to solve problems according to 6 sigma rules. Six Sigma principles rely heavily on the understanding of the normal distribution curve as […]
Author: Leanie Louw
Continual Improvement Model: 6 Questions to Ask for Better IT Services
Let’s ask an important question from ITIL Foundation exam: What is Continual Service Improvement? Continual improvement is a primarily metrics-driven way to identify gaps for improvement and to measure the impact of such improvements. The ITIL course teaches us that ITIL CSI is a stage in the ITIL Lifecycle, but in fact, it covers the whole ITIL […]
Defects per Opportunity: 5 Steps to Caluculate DPO
There are many important metrics in Six Sigma, all of which are discussed at length in Lean Six Sigma Green Belt training. A few of these metrics deal with defects. As free Six Sigma courses will also emphasize, the Six Sigma principle is all about reducing the number of defects that a process delivers. That […]
IT Architecture Design: The Solid Foundation of ITIL Services
IT Architecture Design is one of the important aspects of Service Design as explained in ITIL training. The purpose of IT architecture is to build a solid foundation on which new services or updates of existing services can be built – similar to building a solid foundation for a new building. The work of architectural […]
Capacity Management: How Does it Fit into ITIL Service Design?
The dictionary definition of capacity is the ability to receive or contain. Or more specifically, the maximum amount or number of things that can be received or contained. From an ITIL foundation training point of view, capacity has a similar meaning as well. Capacity in IT service level management defines the upper limits of a […]