Service design is the second stage of the ITIL Lifecycle and ensures the design of new services or the redesign of existing services to meet the strategies generated during the Service Strategy phase. Based on the developed strategies during the first stage of the ITIL Service Lifecycle, new services or changes to existing services are […]
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There can be several possible projects to initiate in an organization. But are they the right ones? However, it is not possible to execute every project in an organization. Why there must be a project selection in the organizations? Because as seen in the PMP certification training lectures, the reason is mainly about the project […]
ITIL business relationship management is the last process of the Service Strategy stage of the ITIL lifecycle for services as discussed in ITIL foundation certification training. The main scope of the ITIL business relationship management process within the ITIL Service Strategy stage is understanding how services fulfill the customer’s needs. A service provider provides services for […]
Service automation is generally considered to improve both utility and warranty of services. As online ITIL training specifies, utility and warranty of services are crucial components of a service when creating value to a customer. One of the most beneficial properties of service automation comes from the fact that a process will be executed in the […]
In one of the biggest project management knowledge areas or in other words, in the project integration management, there are six processes. The first one is “develop project charter process” and as the name suggests, it aims to produce the project charter. Project charter includes the high-level project information. Developing the project charter process is the first part […]
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