A project has a beginning and an end, as seen in the CAPM training. There are five process groups in the project life cycle: project initiation process group, project planning process group, project executing process group, project monitoring and control process group and the last one is, project closing process group. During this whole project […]
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Service Level Management is one of the key processes of ITIL Service Design phase of the ITIL Lifecycle for Services. During the service level management process, expectations of the business are being evaluated. The outcomes that the IT division can deliver on based on the expectations of the business are determined, then signed off between […]
Let’s review what the service catalog is in the world of ITIL training. The service catalog is part of the service portfolio and includes only live services or services which are available for deployment in a service provider organization. It is kept up to date by the service catalog manager as defined in the roles […]
A project is defined in the PMBOK as a temporary endeavor with a beginning and an end; which creates a unique product, service or result, as you can also learn in the online PMP training. A project has five process groups and ten project management knowledge areas. Before defining the requirements management plan, let’s remember what was […]
Performance measurements are one of the key principles to take into account when designing processes for an IT services according to certified online ITIL courses. These designs take place during the ITIL Service Design stage, which follows on the Service Strategy stage of the ITIL lifecycle. When designing new ITIL processes or changing existing processes, […]
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