What are demand management process and patterns of business activities? The careful planning of an IT service is crucial for the success of the service and the resulting value or revenue that it will generate for the organization. The outcome of the strategic planning phase affects all the other stages of the ITIL service lifecycle: ITIL […]
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In project management world, there are 10 knowledge areas. Project Integration Management is one of the biggest project management knowledge areas. There are 5 process groups and phases in a project. There are lots of processes and activities that need to be managed and coordinated during a project. And this is done mainly by project […]
ITIL Service management and ITIL demand management go hand in hand. Proper IT service management as discussed in the ITIL course, can’t be performed if ITIL demand management is not taken into account. Insufficient ITIL demand management can affect the quality of the service, create a barrier for new customers to use your service or it […]
According to the ITIL training library, the Service Portfolio is the complete set of all services that are managed by a Service Provider. The service portfolio is used to manage the entire ITIL lifecycle of services for all services. A service can be in 3 fundamental stages through its lifecycle as discussed in ITIL Foundation […]
If you’re an owner of an IT company or the head of an IT service provider division, there are some important ITIL definitions that you need to know by heart. The most important of these ITIL definitions are the ITIL definition for The Business Case and the ITIL foundation training definition for Risk. These ITIL definitions […]
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