Service Level Management is one of the key processes of ITIL Service Design phase of the ITIL Lifecycle for Services. During the process, expectations of the business are being evaluated. The outcomes that the IT division can deliver on based on the expectations of the business are determined, then signed off between IT and the […]
Tag: ITIL
ITIL 4 Foundation – All Aspects of ITIL 4 Foundation
In this article, we are going what ITIL 4 Foundation is. This is the basic or the foundation that helps you understand ITIL. You may also want to understand why there is so much buzz around this ITIL 4 Foundation. Why should you know about it? Let us look at answers to these questions. What Was […]
Service Continuity Management: Ensure the Lasting Quality of IT Services
IT Service Continuity Management is the final process of the Service Design Stage of the ITIL Service Lifecycle as defined also in online free ITIL courses. It’s important to understand the overall goal of IT Service Continuity Management and its objectives and processes in relation to the business’s mission and vision. Without IT Service Continuity Management, […]
The Dance Between Service Levels and Service Level Targets
ITIL training defines service level targets that are required by the business and that there are service levels that can be provided by the IT Service provider. To reach consensus on what can realistically be achieved, the service level targets of the business need to be lined up against the service levels that the IT […]
PDCA Cycle: The 4 Gears of Continual Service Improvement
Continual service improvement is an important stage of the ITIL Lifecycle for services as found in ITIL certification exam questions. This stage encompasses all the other stages: Service Strategy, Service Design, Service Transition and Service Operation. In all these stages, there will be something that can be improved upon. Therefore, continual service improvement looks at all […]