ITIL Availability Management Process: 3 Key Aspects You Need to Know

In the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability.  Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services.  […]

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