Have you heard this new mantra ITIL and ITIL course being chanted by many? Are you wondering what this ITIL course is and why it is so much sought after? We will explain in this post what ITIL course is and why you should go for it! Hint: Please check our “How can I Pass […]
Tag: ITIL
Service Level Management: Key to Excellent IT Services
Service Level Management is one of the key processes of ITIL Service Design phase of the ITIL Lifecycle for Services. During the process, expectations of the business are being evaluated. The outcomes that the IT division can deliver on based on the expectations of the business are determined, then signed off between IT and the […]
ITIL 4 Foundation – All Aspects of ITIL 4 Foundation
In this article, we are going what ITIL 4 Foundation is. This is the basic or the foundation that helps you understand ITIL. You may also want to understand why there is so much buzz around this ITIL 4 Foundation. Why should you know about it? Let us look at answers to these questions. What Was […]
Availability Management and its Role in IT Service Management
The principles in the ITIL foundation certification training describe Availability Management as a core component of ITIL service management. The official definition of Availability in ITIL is the ability of a configuration item or IT service to perform its agreed function when required. Any good ITIL course will emphasize the importance of Availability Management to […]
IT Capacity Planning: Balancing Acts and Process Interactions
Capacity planning forms part of the capacity management process within the ITIL foundation framework and it’s included in many ITIL foundation practice exams. Capacity management is a key process in the Service Design stage of the ITIL lifecycle. Without capacity planning, an IT service provider can either spend excess costs for the realistic business requirements or […]