ITIL training describes service asset and configuration management as one of the key processes in the ITIL Service Transition stage of the ITIL lifecycle. It requires certain tools for efficiency and effectiveness. ITIL online courses stipulate many tools that can assist the service asset and configuration management process. One of these tools is the Definitive Media Library […]
Configuration Model: Understanding the Interactions in IT Configurations
ITIL foundation certification training supports the concept of a configuration model to consolidate the interactions between IT service assets, configuration items and infrastructure. This is a useful tool in ITIL Service Transition stage of the ITIL service lifecycle. Let’s refresh our memories regarding the definitions of service assets, configuration items, and infrastructure. A service asset […]
Information Security Policy: What Should it Look Like?
As discussed in ITIL foundation certification training programs, an information security policy is part of the ITIL Security Framework. An information security policy describes how the security of the information and data will be ensured in a company. The top executive IT Management must support the information security policy. This is critical because if it […]
Performance Measurements: Are They Valuable in IT Service Design?
Performance measurements are one of the key principles to take into account when designing processes for an IT services according to certified online ITIL courses. These designs take place during the ITIL Service Design stage, which follows on the Service Strategy stage of the ITIL lifecycle. When designing new ITIL processes or changing existing processes, […]
ITIL Continual Service Improvement: The Scope and Goals of ITIL CSI
IT Service management relies on what is called the ITIL Service Lifecycle. which is briefly discussed in the ITIL Foundation Overview course. Without following the five steps of this lifecycle, any IT service is likely to fail due to several reasons. It may not fit the strategic objectives of the company. It may not be […]