The service asset and configuration management process (SACM) is an important process in the ITIL Service Transition stage of the ITIL service lifecycle. Online ITIL training gives detailed explanations on the role of SACM in the ITIL lifecycle. In this article, we will revisit the SACM process and then we will discuss key knowledge which […]
Tag: ITIL Service Transition
Configuration Baseline: Safety Net for Service Upgrade Failures
After reading this article, you will have a firm grasp on the definition, purpose, and value of a configuration baseline. Configuration baseline is discussed in-depth in ITIL Courses. It’s an important part of the change management process which in turn is an important process of the ITIL Service Transition stage of the ITIL service lifecycle. ITIL […]
The 3 Objectives of ITIL Knowledge Management Process Explained
The knowledge management process is the last process of the ITIL Service Transition stage of the ITIL lifecycle as described in the ITIL online courses. The knowledge management process ensures that all staff members of an IT service provider have an accurate and sufficient knowledge to be able to contribute to the vision and mission […]
What Exactly is a Definitive Media Library?
ITIL training describes service asset and configuration management as one of the key processes in the ITIL Service Transition stage of the ITIL lifecycle. It requires certain tools for efficiency and effectiveness. ITIL online courses stipulate many tools that can assist the service asset and configuration management process. One of these tools is the Definitive Media Library […]
Configuration Model: Understanding the Interactions in IT Configurations
ITIL foundation certification training supports the concept of a configuration model to consolidate the interactions between IT service assets, configuration items and infrastructure. This is a useful tool in ITIL Service Transition stage of the ITIL service lifecycle. Let’s refresh our memories regarding the definitions of service assets, configuration items, and infrastructure. A service asset […]