In the ITIL change management process, which forms part of the ITIL Service Transition stage of the ITIL lifecycle, there are several models and workflows that form part of the process. These change management process models and workflows ensure that any changes are done in a controlled manner. Online ITIL courses discuss all the workflows that […]
Tag: ITIL Service Transition
ITIL Remediation plan: What to do if your IT Service Change Fail
The ITIL Service Transition stage is the third stage of the ITIL lifecycle. It is in this stage where new or upgraded services are tested before going live. This is thoroughly covered in ITIL foundation certification training. After the ITIL Service Design stage, it is assumed that the service will work flawlessly in a test […]
4 Steps Of DIKW Hierarchy: Essential Tools for Knowledge Management
The DIKW hierarchy is an example of how knowledge can be organized. It is a major step in the knowledge management process. The knowledge management process is, in turn, an essential process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation certification training describes the ITIL lifecycle and all its processes in detail. […]
What Exactly is a Definitive Media Library?
ITIL training describes service asset and configuration management as one of the key processes in the ITIL Service Transition stage of the ITIL lifecycle. It requires certain tools for efficiency and effectiveness. ITIL online courses stipulate many tools that can assist the service asset and configuration management process. One of these tools is the Definitive Media Library […]
Configuration Model: Understanding the Interactions in IT Configurations
ITIL foundation certification training supports the concept of a configuration model to consolidate the interactions between IT service assets, configuration items and infrastructure. This is a useful tool in ITIL Service Transition stage of the ITIL service lifecycle. Let’s refresh our memories regarding the definitions of service assets, configuration items, and infrastructure. A service asset […]