Configuration Model: Understanding the Interactions in IT Configurations

ITIL foundation certification training supports the concept of a configuration model to consolidate the interactions between IT service assets, configuration items and infrastructure. This configuration model is a useful tool in ITIL Service Transition stage of the ITIL service lifecycle. Let’s refresh our memories regarding the definitions of service assets, configuration items, and infrastructure. A […]

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ITIL Service Transition

ITIL Service Transition: What is the Role of ITIL Service Transition in the ITIL Service Lifecycle?

The ITIL Service Transition stage is the third stage in the ITIL Service Lifecycle as discussed in the ITIL Foundation Overview course. According to the lifecycle model, the service lifecycle starts with the Service Strategy stage in which the IT strategy is aligned with the business strategic objectives. The second stage is the Service Design […]

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