Knowledge is hard to manage. We often have lots of data but little information and knowledge. We are not always sure what knowledge is valuable and what is not. Furthermore, tribal knowledge or experience is hard to document. Too often, pockets of data reside in many sources and tools. Controlling the accuracy and currency of […]
Tag: ITIL Service Transition
4 Steps Of DIKW Hierarchy: Essential Tools for Knowledge Management
The DIKW hierarchy is an example of how knowledge can be organized. It is a major step in the knowledge management process. The knowledge management process is, in turn, an essential process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation certification training describes the ITIL lifecycle and all its processes in detail. […]
The 3 Objectives of ITIL Knowledge Management Process Explained
The knowledge management process is the last process of the ITIL Service Transition stage of the ITIL lifecycle as described in the ITIL online courses. The knowledge management process ensures that all staff members of an IT service provider have an accurate and sufficient knowledge to be able to contribute to the vision and mission […]
Release Management Process in ITIL: Do You Know All 6 Phases?
There are different phases of the release management process that need to be followed by an IT Service Provider. The importance of the release management process and its 5 phases are discussed in detail in ITIL courses or asked about in the ITIL exam for that matter. This process is a key process in the ITIL […]
Release Management: Where Do Release Units and Policies Fit In?
Release management is an important process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation training discusses the release management process in detail. To fully understand why release management is so important, it is necessary to understand what a release unit is. Furthermore, as one would learn in an ITIL course, the […]