There are different phases of the release management process that need to be followed by an IT Service Provider. The importance of the release management process and its 5 phases are discussed in detail in ITIL courses or asked about in the ITIL exam for that matter. This process is a key process in the ITIL […]
Tag: ITIL Service Transition
5 Objectives of Release and Deployment Management
The ITIL Service Transition stage of the ITIL lifecycle has several core processes. ITIL training tells us that none are integral to this stage than the release and deployment management process. Without this process, the Service Transition stage would mean nothing. As described in online ITIL courses, the Service Transition stage is the link between […]
ITIL Change Management Process: What is it All About?
Change is inevitable fact of life. Change is inevitable in IT service management as well which is why an ITIL change management process is needed in ITIL service management. The ITIL change management is part of the ITIL service transition stage of the ITIL service lifecycle. Service owners must have a firm grasp on the […]
Release Management: Where Do Release Units and Policies Fit In?
Release management is an important process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation training discusses the release management process in detail. To fully understand why release management is so important, it is necessary to understand what a release unit is. Furthermore, as one would learn in an ITIL course, the […]
The 4 Levels of SKMS: How Does The System Work?
Knowledge is hard to manage. We often have lots of data but little information and knowledge. We are not always sure what knowledge is valuable and what is not. Furthermore, tribal knowledge or experience is hard to document. Too often, pockets of data reside in many sources and tools. Controlling the accuracy and currency of […]