Change is inevitable fact of life. Change is inevitable in IT service management as well which is why an ITIL change management process is needed in ITIL service management. The ITIL change management is part of the ITIL service transition stage of the ITIL service lifecycle. Service owners must have a firm grasp on the […]
Tag: ITIL Service Transition
Release Management: Where Do Release Units and Policies Fit In?
Release management is an important process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation training discusses the release management process in detail. To fully understand why release management is so important, it is necessary to understand what a release unit is. Furthermore, as one would learn in an ITIL course, the […]
SACM: 5 Key Activities of Service Asset & Configuration Management
The service asset and configuration management process (SACM) is an important process in the ITIL Service Transition stage of the ITIL service lifecycle. Online ITIL training gives detailed explanations on the role of SACM in the ITIL lifecycle. In this article, we will revisit the SACM process and then we will discuss key knowledge which […]
IT Service Asset and Configuration Management: All You Need to Know
ITIL Change Management is an important process in the ITIL Service Transition stage of the ITIL service lifecycle and service asset and configuration management is part of the change management process. There are several definitions, goals, and objectives that a service owner must understand in order to successfully apply service asset and configuration management. These […]
ITIL Change Management Process: Models You Need to Know
In the ITIL change management process, which forms part of the ITIL Service Transition stage of the ITIL lifecycle, there are several models and workflows that form part of the process. These change management process models and workflows ensure that any changes are done in a controlled manner. Online ITIL courses discuss all the workflows that […]