In the ITIL change management process, which forms part of the ITIL Service Transition stage of the ITIL lifecycle, there are several models and workflows that form part of the process. These change management process models and workflows ensure that any changes are done in a controlled manner. Online ITIL courses discuss all the workflows that […]
What is the Difference Between DMAIC and DMADV in Six Sigma?
Lean Six Sigma Green Belt training mostly focuses on the Six Sigma framework of DMAIC which is specifically designed for improving existing processes. But what happens if a process needs to be completely re-designed in order to bring improvement? While it is not often discussed in a brief free Six Sigma training, there is another Six […]
ITIL Remediation plan: What to do if your IT Service Change Fail
The ITIL Service Transition stage is the third stage of the ITIL lifecycle. It is in this stage where new or upgraded services are tested before going live. This is thoroughly covered in ITIL foundation certification training. After the ITIL Service Design stage, it is assumed that the service will work flawlessly in a test […]
Creating Value for Your Customer: This is how you can create a valuable IT service
The main purpose of a company is creating value to the customers in an efficient and effective way. During the Service Strategy stage of the ITIL Lifecycle for services, creating value for customers are one of the key concerns. There are two factors or inputs that determine whether an IT service is creating value to […]
How to Sequence Activities in a Project? A Handy Guide
In Time Management, after define activities process, activities that need to be performed to complete the project scope are determined. But, these activities must be performed in a sequence. What’s the reason for conducting this sequence activities process? Because some activities will depend on another, therefore they need to wait before the dependent activity finishes, […]