ITIL Foundation Review: Charles Passed the ITIL Foundation Exam!

4 min. read

Charles Deale recently passed the ITIL Foundation certification exam. Charles did a ITIL Foundation review and shared his ITIL journey with us. Check out Charles’s tips to succeed in ITIL Foundation exam.

ITIL foundation review

1- How long did you study for the ITIL Foundation certification exam?

All in all, as first sentence of my ITIL Foundation review, I studied for about one month in my spare time. I started my ITIL Foundation exam preparation by enrolling in ITIL foundation training of Master of Project Academy.

Once that was completed, I reviewed my notes as well as practice a few sample exams from the Master of Project website.

2- What was the biggest struggle when preparing for ITIL Foundation certification exam?

At first, some of the objectives and goals were confusing, but after I placed myself in a mindset of imagining that I already work for a company where ITIL lifecycle is fully used, it became easier to see them from a practical point of view.

Apart from the technical  context, it is really hard to find a suitable time to study for the ITIL Foundation exam if you are a full-time working professional. Online ITIL training of Master of Project Academy helped me to follow the lectures on my own pace and wherever I wish. These were the tough parts of my ITIL Foundation review and how I overcame.

3- How was the quality of ITIL Foundation certification training materials?

The ITIL training material  of Master of Project Academy was very thorough with highlights on the most important concepts to know for the exam. Videos and handouts allowed me to completely work through the material as well as summarize for review later on. This is my point of ITIL Foundation review for the ITIL training materials of Master of Project Academy.

4- How much similar were the questions in the real exam when you considered the exam questions in Master of Project Academy’s materials?

There were a lot of similarities but the questions in the ITIL foundation exam provides options where more than one question seems to be correct because there are at least two options in each question that are very closely related.

5- How many exam questions did you practice before the exam?

ITIL Foundation certification training of Master of Project Academy has over 200 questions. I practiced all of these and gone through my mistakes over and over again to get ready for the ITIL Foundation certification exam. As part of my ITIL Foundation review, I would recommend you to practice as many sample ITIL questions and answers as possible.

6- How was the support you received throughout the training?

Very good. Whenever I had questions about the lectures or I had technical issues, I received prompt responses from the instructor and support personnel. Usually, I received my answers in less than 24 hours.

ITIL Foundation Review


7- Do you have any recommendations for future ITIL Foundation certification exam candidates?

Yes, please ensure to read the questions clearly, they are not trick questions but some of the answers are very closely tied together and also imagine that you work for an ITIL adapted organization where the framework is utilized.

8- Do you have any tips for the ITIL Foundation certification exam day?

Relax and read the questions carefully. You can take the ITIL Foundation certification exam at your own place through online proctoring.

9- If you would give 3 tips to your close friend about ITIL Foundation certification, what would you recommend as part of your ITIL Foundation review?

  1. Prepare properly, do not skimp on any of the material
  2. Relax and follow a good ITIL Foundation study plan.
  3. Enjoy the process.

10- Please write us any other comments that would be helpful for ITIL Foundation certification aspirants.

Try and imagine how the framework can be utilized to your benefit in your current organization

How likely is it that you would recommend Master of Project Academy to a friend or colleague?

Very likely. Quality of the training is great and prices are affordable. Thank you for helping me to pass my ITIL Foundation exam!

Thanks for giving me this opportunity to express my ITIL Foundation review experience for ITIL aspirants.

ITIL Foundation Review

Charles Deale has BsC Degree from University of South Africa and Computer Graphics degree from British Columbia Institute of Technology. Charles lives in Vancouver, Canada and works in Bardel Entertainment company.


You’ll be as happy as our 200,000+ professionals community. Charles is only one of them!

Check out ITIL Foundation Training for further details.


ITIL Foundation Review