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IT service management

The Strong Link Between ITIL Service Management and ITIL CSI

ITIL Service Management basically aims to meet the desired and expected service levels. And the continual service improvement stage (ITIL CSI) of the ITIL service lifecycle aims to improve services progressively. The interaction between the ITIL service lifecycle stages and ITIL service management are discussed in detail in the ITIL Online courses and also in free ITIL […]

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Direct and Manage Project Work Process: How to Ace in Project Execution?

As defined in the CAPM certification training, the project has many processes, which comes one after another. After develop project management plan process, the project plan is approved and project kick off meeting is held. So now the project execution phase can start! Direct and Manage project work process belongs to project integration management knowledge area. It […]

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