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Home / ITIL Service Management / Page 8

Tag: ITIL Service Management

5 Objectives of Release and Deployment Management

December 24, 2022December 26, 2022 Leanie Louw

The ITIL Service Transition stage of the ITIL lifecycle has several core processes. ITIL training tells us that none are integral to this stage than the release and deployment management process. Without this process, the Service Transition stage would mean nothing. As described in online ITIL courses, the Service Transition stage is the link between […]

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Business Impact and Risk Analysis in ITIL Service Design

December 24, 2022December 26, 2022 Leanie Louw

Risk analysis and business impact analysis are two important aspects of the ITIL training, specifically in the ITIL Service Design Stage of the ITIL Service Lifecycle. Risk analysis deals with minimizing the likelihood of service downtime due to problems that are likely to occur. The business impact analysis deals will minimizing the financial and soft […]

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Change management process

ITIL Change Management Process: What is it All About?

December 24, 2022December 26, 2022 Leanie Louw 2 Comments

Change is inevitable fact of life. Change is inevitable in IT service management as well which is why an ITIL change management process is needed in ITIL service management. The ITIL change management is part of the ITIL service transition stage of the ITIL service lifecycle. Service owners must have a firm grasp on the […]

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Release Management: Where Do Release Units and Policies Fit In?

December 24, 2022December 26, 2022 Leanie Louw

Release management is an important process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation training discusses this process in detail. To fully understand why it is so important, it is necessary to understand what a release unit is. Furthermore, as one would learn in an ITIL course, the release management process […]

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ITIL CSI

How To Measure Baselines With ITIL CSI?

December 24, 2022December 26, 2022 Leanie Louw 2 Comments

During the first four stages of the ITIL service lifecycle, as defined by online ITIL courses, services, and processes of an IT service provider are planned, designed, tested, implemented and deployed into a production environment for the use of the customers or the business. However, these services might not meet the agreed service levels in […]

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