Continual service improvement is an important stage of the ITIL Lifecycle for services as found in ITIL certification exam questions. This stage encompasses all the other stages: Service Strategy, Service Design, Service Transition and Service Operation. In all these stages, there will be something that can be improved upon. Therefore, continual service improvement looks at all […]
Tag: ITIL Life cycle
ITIL Service Operation: The Value of ITIL Service Operation to IT Businesses
The ITIL Service Lifecycle consists of five stages: Service Strategy, Service Design, Service Transition, ITIL Service Operation and Service Continual Improvement. All of these phases are interlinked in order to successfully launch a new or improved IT service within a business. The ITIL Service Operation stage is a critical and valuable part of the ITIL […]
IT Capacity Planning: Balancing Acts and Process Interactions
Capacity planning forms part of the capacity management process within the ITIL foundation framework and it’s included in many ITIL foundation practice exams. Capacity management is a key process in the Service Design stage of the ITIL lifecycle. Without capacity planning, an IT service provider can either spend excess costs for the realistic business requirements or […]
Strategic Capabilities and Resources in an IT business: Harness it now!
IT organizations’ main goal is to provide services to their customers. These services must be valuable to the customer if it is to be successful. In order to be valuable, it must be useful and it must be consistently available according to the requirements of the customer. IT service providers cannot provide a value-adding service […]
Configuration Model: Understanding the Interactions in IT Configurations
ITIL foundation certification training supports the concept of a configuration model to consolidate the interactions between IT service assets, configuration items and infrastructure. This is a useful tool in ITIL Service Transition stage of the ITIL service lifecycle. Let’s refresh our memories regarding the definitions of service assets, configuration items, and infrastructure. A service asset […]