The ITIL Service Operation stage of the ITIL lifecycle has several processes that help to achieve the primary objectives of this critical stage. Service Operation is the stage where customers can access services and therefore, customer satisfaction is vital. One of the processes in the Service Operation stage, as described in the ITIL course, is […]
Tag: ITIL Life cycle
ITIL Incident Management Process: What it’s All About?
The Incident Management Process is one of the most important processes of the ITIL Service Operation stage of the ITIL lifecycle. The Incident Management Process is the process that deals with managing service problems that may cause a deficit in service quality and subsequently a drop in customer satisfaction. According to the ITIL training guidelines, […]
How To Measure Baselines With ITIL CSI?
During the first four stages of the ITIL service lifecycle, as defined by online ITIL courses, services, and processes of an IT service provider are planned, designed, tested, implemented and deployed into a production environment for the use of the customers or the business. However, these services might not meet the agreed service levels in […]
Configuration Baseline: Safety Net for Service Upgrade Failures
After reading this article, you will have a firm grasp on the definition, purpose, and value of a configuration baseline. Configuration baseline is discussed in-depth in ITIL Courses. It’s an important part of the change management process which in turn is an important process of the ITIL Service Transition stage of the ITIL service lifecycle. ITIL […]
Business Impact and Risk Analysis in ITIL Service Design
Risk analysis and business impact analysis are two important aspects of the ITIL training, specifically in the ITIL Service Design Stage of the ITIL Service Lifecycle. Risk analysis deals with minimizing the likelihood of service downtime due to problems that are likely to occur. The business impact analysis deals will minimizing the financial and soft […]