Service asset and configuratin management

IT Service Asset and Configuration Management: All You Need to Know

ITIL Change Management is an important process in the ITIL Service Transition stage of the ITIL service lifecycle and service asset and configuration management is part of the change management process. There are several definitions, goals, and objectives that a service owner must understand in order to successfully apply service asset and configuration management. These […]

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ITIL Availability Management Process: 3 Key Aspects You Need to Know

In the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability.  Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services.  […]

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ITIL Service Transition

ITIL Service Transition: What is the Role of ITIL Service Transition in the ITIL Service Lifecycle?

Do you know what is the role of ITIL Service Transition? The ITIL Service Transition stage is the third stage in the ITIL Service Lifecycle as discussed in the ITIL Foundation Overview course. According to the lifecycle model, the service lifecycle starts with the Service Strategy stage in which the IT strategy is aligned with […]

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