Service Continuity Management: Ensure the Lasting Quality of IT Services

IT Service Continuity Management is the final process of the Service Design Stage of the ITIL Service Lifecycle as defined also in online free ITIL courses. It’s important to understand the overall goal of IT Service Continuity Management and its objectives and processes in relation to the business’s mission and vision. Without IT Service Continuity Management, […]

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PDCA cycle

PDCA Cycle: The 4 Gears of Continual Service Improvement

Continual service improvement is an important stage of the ITIL Lifecycle for services as found in ITIL certification exam questions. This stage encompasses all the other stages: Service Strategy, Service Design, Service Transition and Service Operation. In all these stages, there will be something that can be improved upon. Therefore, continual service improvement looks at all […]

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availability management

Availability Management and its Role in IT Service Management

The principles in the ITIL foundation certification training describe Availability Management as a core component of ITIL service management. The official definition of Availability in ITIL is the ability of a configuration item or IT service to perform its agreed function when required. Any good ITIL course will emphasize the importance of Availability Management to […]

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