Risk analysis and business impact analysis are two important aspects of the ITIL training, specifically in the ITIL Service Design Stage of the ITIL Service Lifecycle. Risk analysis deals with minimizing the likelihood of service downtime due to problems that are likely to occur. The business impact analysis deals will minimizing the financial and soft […]
Tag: ITIL Foundation
What is ITIL and What Does ITIL Foundation Mean?
Let us understand what is ITIL. To answer the question what is ITIL we need to get a holistic picture of ITIL. What is ITIL, what is ITIL foundation, and why so much buzz around it? How is ITIL going to help the industry? What is ITIL to me as an individual? What is ITIL […]
ITIL Change Management Process: What is it All About?
Change is inevitable fact of life. Change is inevitable in IT service management as well which is why an ITIL change management process is needed in ITIL service management. The ITIL change management is part of the ITIL service transition stage of the ITIL service lifecycle. Service owners must have a firm grasp on the […]
How To Measure Baselines With ITIL CSI?
During the first four stages of the ITIL service lifecycle, as defined by online ITIL courses, services, and processes of an IT service provider are planned, designed, tested, implemented and deployed into a production environment for the use of the customers or the business. However, these services might not meet the agreed service levels in […]
ITIL Foundation Exam: 5 Things You Need to Know
Let’s find out the 5 main aspects of ITIL Foundation Exam and how you can ace it in the first attempt! 1. What is ITIL Foundation exam? Let’s first look at what is ITIL. History of ITIL ITIL is a trademark now owned by Axelos- a Joint venture of Capita and UK Government. Axelos owns […]