ITIL Availability Management Process: 3 Key Aspects You Need to Know

In the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability.  Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services.  […]

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IT Change Management: What are the Most Important Definitions?

Change management is an integral part of project management and in fact all business processes. Information technology is no exception and IT change management manifests itself throughout the IT services lifecycle from Service Strategy to Continual Service improvement. Service owners have to be well-versed in IT change management and the respective roles and responsibilities of the […]

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