The dictionary definition of capacity is the ability to receive or contain. Or more specifically, the maximum amount or number of things that can be received or contained. From an ITIL foundation training point of view, capacity has a similar meaning as well. Capacity in IT service level management defines the upper limits of a […]
Tag: ITIL Foundation
3 Most Common Types of Service Level Agreements (SLA)
If you’ve enrolled in ITIL Training you won’t have to ask what a service level agreement (SLA) is. However, if you haven’t done an ITIL online course yet, we’ll help you out. A service level agreement SLA is an agreement between an IT Service provider and a customer. For instance, you are a customer of a […]
ITIL Change Management Process: Models You Need to Know
In the ITIL change management process, which forms part of the ITIL Service Transition stage of the ITIL lifecycle, there are several models and workflows that form part of the process. These change management process models and workflows ensure that any changes are done in a controlled manner. Online ITIL courses discuss all the workflows that […]
ITIL Remediation plan: What to do if your IT Service Change Fail
The ITIL Service Transition stage is the third stage of the ITIL lifecycle. It is in this stage where new or upgraded services are tested before going live. This is thoroughly covered in ITIL foundation certification training. After the ITIL Service Design stage, it is assumed that the service will work flawlessly in a test […]
ITIL Course – 5 Major Benefits of ITIL Course & ITIL Certification
Have you heard this new mantra ITIL and ITIL course being chanted by many? Are you wondering what this ITIL course is and why it is so much sought after? We will explain in this post what ITIL course is and why you should go for it! Hint: Please check our “How can I Pass […]