In this article, we are going what ITIL 4 Foundation is. This is the basic or the foundation that helps you understand ITIL. You may also want to understand why there is so much buzz around this ITIL 4 Foundation. Why should you know about it? Let us look at answers to these questions. What Was […]
Tag: ITIL Foundation
Service Continuity Management: Ensure the Lasting Quality of IT Services
IT Service Continuity Management is the final process of the Service Design Stage of the ITIL Service Lifecycle as defined also in online free ITIL courses. It’s important to understand the overall goal of IT Service Continuity Management and its objectives and processes in relation to the business’s mission and vision. Without IT Service Continuity Management, […]
Design Coordination Process: How To Wrap Up ITIL Service Design?
The design coordination process is the final process in the ITIL service design stage of the ITIL lifecycle for services. Efficient and effective design coordination ensures that a service can successfully be handed over to the ITIL service transition stage, which is discussed in detail in ITIL online courses. The main goal of the this […]
PDCA Cycle: The 4 Gears of Continual Service Improvement
Continual service improvement is an important stage of the ITIL Lifecycle for services as found in ITIL certification exam questions. This stage encompasses all the other stages: Service Strategy, Service Design, Service Transition and Service Operation. In all these stages, there will be something that can be improved upon. Therefore, continual service improvement looks at all […]
ITIL Problem Management Process: 4 Definitions You Need to Know
The problem management process is one of the primary processes of the ITIL Service Operation stage of the ITIL lifecycle. To be able to apply the principles of the problem management process, it is necessary to be familiar with all the key terms that are relevant to the process. The terms are defined in ITIL foundation […]