In the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability. Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services. […]
IT Demand Management Process: Do you check the patterns of business activities?
What are demand management process and patterns of business activities? The careful planning of an IT service is crucial for the success of the service and the resulting value or revenue that it will generate for the organization. The outcome of the strategic planning phase affects all the other stages of the ITIL service lifecycle: ITIL […]
Requirements Management Plan: Learn How to Control Requirements
A project is defined in the PMBOK as a temporary endeavor with a beginning and an end; which creates a unique product, service or result, as you can also learn in the online PMP training. A project has five process groups and ten project management knowledge areas. Before defining the requirements management plan, let’s remember what was […]
3 Most Common Types of Service Level Agreement (SLA)
If you’ve enrolled in an ITIL Training you won’t have to ask what a service level agreement (SLA) is. However, if you haven’t done an ITIL online course yet, we’ll help you out. A service level agreement (SLA) is an agreement between an IT Service provider and a customer. For instance, you are a customer of […]
IT Service Automation: How Does it Fit into ITIL Service Management?
Service automation is generally considered to improve both utility and warranty of services. As online ITIL training specifies, utility and warranty of services are crucial components of a service when creating value to a customer. One of the most beneficial properties of service automation comes from the fact that a process will be executed in the […]