To understand how the project life cycle works first, you have to be aware that a project has a complex structure which consists of knowledge areas and process groups. As the PMP training also explains, there are ten project management knowledge areas and five process groups. There is a strong correlation between them because every […]
IT Demand Management Process: Do you check the patterns of business activities?
What are demand management process and patterns of business activities? The careful planning of an IT service is crucial for the success of the service and the resulting value or revenue that it will generate for the organization. The outcome of the strategic planning phase affects all the other stages of the ITIL service lifecycle: ITIL […]
Project Integration Management: Heart of the Project Management
In project management world, there are 10 knowledge areas. Project Integration Management is one of the biggest project management knowledge areas. There are 5 process groups and phases in a project. There are lots of processes and activities that need to be managed and coordinated during a project. And this is done mainly by project […]
IT Service Providers: Are You On Top of the ITIL Demand Management Process?
ITIL Service management and ITIL demand management go hand in hand. Proper IT service management as discussed in the ITIL course, can’t be performed if ITIL demand management is not taken into account. Insufficient ITIL demand management can affect the quality of the service, create a barrier for new customers to use your service or it […]
Service Portfolio: A bird’s eye view of your IT services
According to the ITIL training library, the Service Portfolio is the complete set of all services that are managed by a Service Provider. The service portfolio is used to manage the entire ITIL lifecycle of services for all services. A service can be in 3 fundamental stages through its lifecycle as discussed in ITIL Foundation […]