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service level agreement

The Evolution of Business Requirements to Service Level Agreement

Business requirements fundamentally drive the evolution of IT services in an organization. It is import to understand how business requirements evolve into a service level agreement. According to online ITIL training,  business requirements are generated based on the vision and objectives of the organization. And these business requirements drive and determine the IT strategy of […]

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ITIL Financial Management for IT services: Is Finance Part of Your Service Strategy?

The Service Strategy stage of the ITIL lifecycle for services is the stage where IT strategies are aligned with business strategies. Risks are determined, ITIL demand management processes are performed, the service portfolio is reviewed and finally ITIL financial management processes are followed. The ITIL Service Strategy and all the other stages of the ITIL […]

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