IT services have lifecycles just like processes and products. In the best practices of ITIL service management, services lifecycles are defined to describe the process of how services are initiated and maintained. Without these ITIL lifecycles, services can not be implemented and managed with optimal efficiency and efficacy. It is important to adhere to the […]
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A project life cycle is the aggregation of multiple phases from the start (Initiation) to the completion (Closure). A common project life cycle consists of a start then moves to organizing and preparing. Next, is ‘doing the work’ and finally closing the project. In this article, we are going to cover what is Project Life […]
There are many processes going on in the project management. Various project management process helps to manage a project in a structured and healthy way. In order to finish the project with desired outcomes, a framework should be set and during the project life cycle, these project management processes should be implemented accordingly. For instance, […]
The RACI matrix is a model used to help define roles and responsibilities. The RACI matrix is not a specific model for ITIL. It is used widely in project management world as well as other management implications. The main purpose of the RACI matrix is to describe who is responsible for what in a clear […]
Lessons learned are the last outcome of a project. As we have explored in our previous articles, every project has a life cycle which includes four major phases. These are starting, organizing and preparing, execution and closing. Lessons learned are executed after the closing of the project. Documenting the lessons learned is a very important […]
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