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Configuration Management: Essential Skill For An Organized Project

During the project life cycle, there are several plans to be created. The project management plan includes project management processes and integrates what is to be done during every project management knowledge area. Unlike the project management plan, the management plans are unique to the project and they belong to particular knowledge areas. Configuration management plan […]

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Learn the 6 Most Important Terms of the ITIL Service Level Management

Online ITIL training has many definitions that refer to ITIL Service Level Management. It is important that the service level manager and service owners are aware of these definitions in order to apply effective ITIL service level management procedures. These terms are important to understand when setting up service level agreements (SLA). ITIL online courses provide […]

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