ITIL training defines service level targets that are required by the business and that there are service levels that can be provided by the IT Service provider. To reach consensus on what can realistically be achieved, the service level targets of the business need to be lined up against the service levels that the IT […]
RACI Matrix | Roles and Responsibilities with a Real-Life RACI Matrix Example
The RACI matrix is a model used to help define roles and responsibilities. The RACI matrix is not a specific model for ITIL. It is used widely in project management world as well as other management implications. The main purpose of the RACI matrix is to describe who is responsible for what in a clear […]
PMP Requirements: Make 100% Sure You Are Eligible to Sit for PMP
Are you a Project Manager looking to get a PMP Certification? Are you wondering what is PMP and why it is good to be a PMP? Do you know what are the requirements for taking the PMP exam? Do you know that a PMP certification training is one of the key PMP requirements? Attend our […]
Design Coordination Process: How To Wrap Up ITIL Service Design?
The design coordination process is the final process in the ITIL service design stage of the ITIL lifecycle for services. Efficient and effective design coordination ensures that a service can successfully be handed over to the ITIL service transition stage, which is discussed in detail in ITIL online courses. The main goal of the this […]
Change Management: Too Much Change or Poorly Managed Change?
In a 2021 survey of Human Resources leaders, Gartner found two interesting points regarding the management of change: 48% reported change management as a top priority and 54% reported their teams are suffering from change fatigue.¹ The first statistic reflects how much importance change management has in organizations and the latter one reflects how poorly […]