Release management is an important process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation training discusses this process in detail. To fully understand why it is so important, it is necessary to understand what a release unit is. Furthermore, as one would learn in an ITIL course, the release management process […]
Category: IT Service Management
The 4 Levels of SKMS: How Does The System Work?
Knowledge is hard to manage. We often have lots of data but little information and knowledge. We are not always sure what knowledge is valuable and what is not. Furthermore, tribal knowledge or experience is hard to document. Too often, pockets of data reside in many sources and tools. Controlling the accuracy and currency of […]
How To Measure Baselines With ITIL CSI?
During the first four stages of the ITIL service lifecycle, as defined by online ITIL courses, services, and processes of an IT service provider are planned, designed, tested, implemented and deployed into a production environment for the use of the customers or the business. However, these services might not meet the agreed service levels in […]
SACM: 5 Key Activities of Service Asset & Configuration Management
The service asset and configuration management process (SACM) is an important process in the ITIL Service Transition stage of the ITIL service lifecycle. Online ITIL training gives detailed explanations on the role of SACM in the ITIL lifecycle. In this article, we will revisit the SACM process and then we will discuss key knowledge which […]
ITIL Foundation Review: Charles Passed the ITIL Foundation Exam!
Charles Deale recently passed the ITIL Foundation certification exam. Charles did a ITIL Foundation review and shared his ITIL journey with us. Check out Charles’s tips to succeed in ITIL Foundation exam. 1- How long did you study for the ITIL Foundation certification exam? All in all, as first sentence of my ITIL Foundation review, I studied for about one month in my […]