The service asset and configuration management process (SACM) is an important process in the ITIL Service Transition stage of the ITIL service lifecycle. Online ITIL training gives detailed explanations on the role of SACM in the ITIL lifecycle. In this article, we will revisit the SACM process and then we will discuss key knowledge which […]
Category: IT Service Management
ITIL Foundation Review: Charles Passed the ITIL Foundation Exam!
Charles Deale recently passed the ITIL Foundation certification exam. Charles did a ITIL Foundation review and shared his ITIL journey with us. Check out Charles’s tips to succeed in ITIL Foundation exam. 1- How long did you study for the ITIL Foundation certification exam? All in all, as first sentence of my ITIL Foundation review, I studied for about one month in my […]
ITIL Foundation Exam: 5 Things You Need to Know
Let’s find out the 5 main aspects of ITIL Foundation Exam and how you can ace it in the first attempt! 1. What is ITIL Foundation exam? Let’s first look at what is ITIL. History of ITIL ITIL is a trademark now owned by Axelos- a Joint venture of Capita and UK Government. Axelos owns […]
The ITIL 4P Concept: The Building Blocks of Service Design
Worldwide, online ITIL training teaches about the ITIL Lifecycle for services and its stages such as ITIL Service Design. The four concepts of the ITIL 4P themes of Service Design is an important notion in the ITIL course. These ITIL 4P ‘s are: People, Processes Products/Technology Partners/Suppliers. The ITIL 4P themes are a crucial part of […]
ITIL Process: The 5 ITIL Service Management Processes in the ITIL Service Lifecycle
There are 5 stages of ITIL lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These stages are interlinked and are briefly covered in the Free ITIL Foundation Overview course. They form the perfect ITIL Service Management plan. Each stage covers different content and the ITIL process that needs to be in place […]