ITIL Financial Management for IT services: Is Finance Part of Your Service Strategy?

The Service Strategy stage of the ITIL lifecycle for services is the stage where IT strategies are aligned with business strategies. Risks are determined, ITIL demand management processes are performed, the service portfolio is reviewed and finally ITIL financial management processes are followed. The ITIL Service Strategy and all the other stages of the ITIL […]

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binomial distribution

Why the Binomial Distribution is Useful for Six Sigma Projects

The Lean Six Sigma approach is fundamentally data-driven. It relies heavily on statistics to solve real-world problems, especially in the Measure phase and Analyze phases of the DMAIC process. One of the problems that practitioners who have successfully completed Lean Six Sigma Green Belt training face, is determining the probability of defectives resulting from a process. […]

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