Change management is a process that forms part of the ITIL Service Transition Stage of the ITIL Service Lifecycle. ITIL Change management process is also an important feature in ITIL certification exam. Online ITIL training courses specify that there are seven important questions starting with R regarding a change request in the IT change management […]
Author: Leanie Louw
The ITIL Service Catalog: How to Manage Yours Effectively
Let’s review what the service catalog is in the world of ITIL training. The service catalog is part of the service portfolio and includes only live services or services which are available for deployment in a service provider organization. It is kept up to date by the service catalog manager as defined in the roles […]
The First 2 Companies that Adopted Six Sigma Method
The Six Sigma method of problem-solving is well-known throughout the world. Lean six sigma training courses are given online and in classrooms. Online free six sigma courses are also rapidly growing as people see the value of online learning and also they want to learn what Six Sigma method is all about. The Six Sigma […]
ITIL Financial Management for IT services: Is Finance Part of Your Service Strategy?
The Service Strategy stage of the ITIL lifecycle for services is the stage where IT strategies are aligned with business strategies. Risks are determined, ITIL demand management processes are performed, the service portfolio is reviewed and finally ITIL financial management processes are followed. The ITIL Service Strategy and all the other stages of the ITIL […]
Why the Binomial Distribution is Useful for Six Sigma Projects
The Lean Six Sigma approach is fundamentally data-driven. It relies heavily on statistics to solve real-world problems, especially in the Measure phase and Analyze phases of the DMAIC process. One of the problems that practitioners who have successfully completed Lean Six Sigma Green Belt training face, is determining the probability of defectives resulting from a process. […]