ITIL Change Management is an important process in the ITIL Service Transition stage of the ITIL service lifecycle and service asset and configuration management is part of the change management process. There are several definitions, goals, and objectives that a service owner must understand in order to successfully apply service asset and configuration management. These […]
Tag: ITIL
ITIL Availability Management Process: 3 Key Aspects You Need to Know
In the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability. Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services. […]
3 Most Common Types of Service Level Agreements (SLA)
If you’ve enrolled in ITIL Training you won’t have to ask what a service level agreement (SLA) is. However, if you haven’t done an ITIL online course yet, we’ll help you out. A service level agreement SLA is an agreement between an IT Service provider and a customer. For instance, you are a customer of a […]
ITIL Change Management Process: Models You Need to Know
In the ITIL change management process, which forms part of the ITIL Service Transition stage of the ITIL lifecycle, there are several models and workflows that form part of the process. These change management process models and workflows ensure that any changes are done in a controlled manner. Online ITIL courses discuss all the workflows that […]
ITIL Remediation plan: What to do if your IT Service Change Fail
The ITIL Service Transition stage is the third stage of the ITIL lifecycle. It is in this stage where new or upgraded services are tested before going live. This is thoroughly covered in ITIL foundation certification training. After the ITIL Service Design stage, it is assumed that the service will work flawlessly in a test […]