According to online ITIL training manuals, there are several processes that define the ITIL Service Operation stage of the ITIL lifecycle: Event Management, Incident Management, Request Fulfillment, Problem Management and finally, the focus of this post Access management. The ITIL Access Management Process aims to grant authorized users the right to use a service while […]
Tag: ITIL
ITIL Service Transition: What is the Role of ITIL Service Transition in the ITIL Service Lifecycle?
Do you know what is the role of ITIL Service Transition? The ITIL Service Transition stage is the third stage in the ITIL Service Lifecycle as discussed in the ITIL Foundation Overview course. According to the lifecycle model, the service lifecycle starts with the Service Strategy stage in which the IT strategy is aligned with […]
ITIL Problem Management Process Flow In 3 Steps
ITIL training teaches us that the ITIL service management lifecycle has several components. The ITIL problem management process is one of these components. Within ITIL, it is mainly a process of the ITIL Service Operation stage. However, it also pops up in other stages of the ITIL lifecycle. Some problems are received by the service desk, […]
Supplier Management in IT services: What, Why, How
Supplier management is an important part of the ITIL foundation certification training framework. Suppliers might be involved throughout the ITIL service lifecycle and supplier management must be applied from the Service Strategy stage right through to the Continual Service Improvement stage. Online ITIL courses describe the importance of supplier management in ITIL service management. Based on the business of […]
The 3 Objectives of ITIL Knowledge Management Process Explained
The knowledge management process is the last process of the ITIL Service Transition stage of the ITIL lifecycle as described in the ITIL online courses. The knowledge management process ensures that all staff members of an IT service provider have an accurate and sufficient knowledge to be able to contribute to the vision and mission […]