ITIL training defines service level targets that are required by the business and that there are service levels that can be provided by the IT Service provider. To reach consensus on what can realistically be achieved, the service level targets of the business need to be lined up against the service levels that the IT […]
Tag: ITIL Service Management
Design Coordination Process: How To Wrap Up ITIL Service Design?
The design coordination process is the final process in the ITIL service design stage of the ITIL lifecycle for services. Efficient and effective design coordination ensures that a service can successfully be handed over to the ITIL service transition stage, which is discussed in detail in ITIL online courses. The main goal of the this […]
Availability Management and its Role in IT Service Management
The principles in the ITIL foundation certification training describe Availability Management as a core component of ITIL service management. The official definition of Availability in ITIL is the ability of a configuration item or IT service to perform its agreed function when required. Any good ITIL course will emphasize the importance of Availability Management to […]
The Strong Link Between ITIL Service Management and ITIL CSI
ITIL Service Management basically aims to meet the desired and expected service levels. And the continual service improvement stage (ITIL CSI) of the ITIL service lifecycle aims to improve services progressively. The interaction between the service lifecycle stages and service management are discussed in detail in the ITIL Online courses and also in free ITIL courses. As […]
Information Security Management: The Full Brief
ITIL foundation certification training teaches us that services are developed in a five-step ITIL lifecycle. The second stage of the ITIL lifecycle is Service Design. As discussed in online ITIL training, the ITIL Service Design stage has many processes that are needed for the stage to be successfully completed. One of the key processes in the […]