In the ITIL change management process, which forms part of the ITIL Service Transition stage of the ITIL lifecycle, there are several models and workflows that form part of the process. These change management process models and workflows ensure that any changes are done in a controlled manner. Online ITIL courses discuss all the workflows that […]
Tag: ITIL Service Management
IT Service Providers: Are You On Top of the ITIL Demand Management Process?
ITIL Service management and ITIL demand management go hand in hand. Proper IT service management as discussed in the ITIL course, can’t be performed if ITIL demand management is not taken into account. Insufficient ITIL demand management can affect the quality of the service, create a barrier for new customers to use your service or it […]
ITIL Course – 5 Major Benefits of ITIL Course & ITIL Certification
Have you heard this new mantra ITIL and ITIL course being chanted by many? Are you wondering what this ITIL course is and why it is so much sought after? We will explain in this post what ITIL course is and why you should go for it! Hint: Please check our “How can I Pass […]
Service Level Management: Key to Excellent IT Services
Service Level Management is one of the key processes of ITIL Service Design phase of the ITIL Lifecycle for Services. During the process, expectations of the business are being evaluated. The outcomes that the IT division can deliver on based on the expectations of the business are determined, then signed off between IT and the […]
Service Portfolio: A bird’s eye view of your IT services
According to the ITIL training library, the Service Portfolio is the complete set of all services that are managed by a Service Provider. This is used to manage the entire ITIL lifecycle of services for all services. A service can be in 3 fundamental stages through its lifecycle as discussed in ITIL Foundation training. The […]