Business requirements fundamentally drive the evolution of IT services in an organization. It is import to understand how business requirements evolve into a service level agreement. According to online ITIL training, business requirements are generated based on the vision and objectives of the organization. And these business requirements drive and determine the IT strategy of […]
Tag: ITIL Service Level Management
3 Most Common Types of Service Level Agreements (SLA)
If you’ve enrolled in ITIL Training you won’t have to ask what a service level agreement (SLA) is. However, if you haven’t done an ITIL online course yet, we’ll help you out. A service level agreement SLA is an agreement between an IT Service provider and a customer. For instance, you are a customer of a […]
Learn the 6 Most Important Terms of the ITIL Service Level Management
Online ITIL training has many definitions that refer to ITIL Service Level Management. It is important that the service level manager and service owners are aware of these definitions in order to apply effective ITIL service level management procedures. These terms are important to understand when setting up service level agreements (SLA). ITIL online courses provide […]
Service Level Management: Key to Excellent IT Services
Service Level Management is one of the key processes of ITIL Service Design phase of the ITIL Lifecycle for Services. During the process, expectations of the business are being evaluated. The outcomes that the IT division can deliver on based on the expectations of the business are determined, then signed off between IT and the […]
Service Continuity Management: Ensure the Lasting Quality of IT Services
IT Service Continuity Management is the final process of the Service Design Stage of the ITIL Service Lifecycle as defined also in online free ITIL courses. It’s important to understand the overall goal of IT Service Continuity Management and its objectives and processes in relation to the business’s mission and vision. Without IT Service Continuity Management, […]