Service Continuity Management: Ensure the Lasting Quality of IT Services

IT Service Continuity Management is the final process of the Service Design Stage of the ITIL Service Lifecycle as defined also in¬†online free ITIL courses. It’s important to understand the overall goal of IT Service Continuity Management and its objectives and processes in relation to the business’s mission and vision. Without IT Service Continuity Management, […]

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Service Reports in IT Service Level: When, Why, How?

ITIL Service level management has many tasks and activities. These are stipulated in ITIL foundation training. One of these tasks is to compile service reports. The purpose of the service report is to give both the business and the IT service provider enough information to make informed decisions regarding the service. Setting up the framework […]

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