Let’s find out the 5 main aspects of ITIL Foundation Exam and how you can ace it in the first attempt! 1. What is ITIL Foundation exam? Let’s first look at what is ITIL. History of ITIL ITIL is a trademark now owned by Axelos- a Joint venture of Capita and UK Government. Axelos owns […]
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The ITIL 4P Concept: The Building Blocks of Service Design
Worldwide, online ITIL training teaches about the ITIL Lifecycle for services and its stages such as ITIL Service Design. The four concepts of the ITIL 4P themes of Service Design is an important notion in the ITIL course. These ITIL 4P ‘s are: People, Processes Products/Technology Partners/Suppliers. The ITIL 4P themes are a crucial part of […]
ITIL Problem Management Process: 4 Definitions You Need to Know
The problem management process is one of the primary processes of the ITIL Service Operation stage of the ITIL lifecycle. To be able to apply the principles of the problem management process, it is necessary to be familiar with all the key terms that are relevant to the process. The terms are defined in ITIL foundation […]
ITIL Framework in 5W1H
What is ITIL framework? Why is ITIL framework the talk of the town? What are the benefits? Let us explore the ITIL framework to get a low down on it. Delving into ITIL framework Have you heard of the 5W1H? Using this technique, you can understand a topic in its entirety. So, what is this technique? Answer […]
Service Level Management Process: Don’t Miss These Key Activities
The service level management process is an important part of the Service Design Stage of the ITIL Service Lifecycle. The service level management process consists of key activities that are within the scope of ITIL service level management process that enables the service level management process’s objectives and goals to be realized and service levels […]