KANO model

3 Levels of Quality in KANO Model

In online Six Sigma course, we learn that the success of every Six Sigma project is determined by how well the process improvement increases customer satisfaction. The Six Sigma principle is based on the notion that a process should consistently deliver outputs that are within customer requirements. We determine the customer demands in the Six […]

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How to Balance and Resolve Competing Stakeholder Requirements?

In scope management, the main objective is creating the project scope. The project scope will define what will be delivered throughout the project. The base of the project scope are the stakeholder requirements. There are many tools and techniques to collect requirements. Collecting stakeholder requirements is important but there’s also another important role of the […]

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