Change management is an integral part of project management and in fact all business processes. Information technology is no exception and IT change management manifests itself throughout the IT services lifecycle from Service Strategy to Continual Service improvement. Service owners have to be well-versed in IT change management and the respective roles and responsibilities of the […]
The 2 Main Objectives of Access Management
According to online ITIL training manuals, there are several processes that define the ITIL Service Operation stage of the ITIL lifecycle: Event Management, Incident Management, Request Fulfillment, Problem Management and finally, the focus of this post Access management. The ITIL Access Management Process aims to grant authorized users the right to use a service while […]
ITIL Service Transition: What is the Role of ITIL Service Transition in the ITIL Service Lifecycle?
Do you know what is the role of ITIL Service Transition? The ITIL Service Transition stage is the third stage in the ITIL Service Lifecycle as discussed in the ITIL Foundation Overview course. According to the lifecycle model, the service lifecycle starts with the Service Strategy stage in which the IT strategy is aligned with […]
Configuration Baseline: Safety Net for Service Upgrade Failures
After reading this article, you will have a firm grasp on the definition, purpose, and value of a configuration baseline. Configuration baseline is discussed in-depth in ITIL Courses. It’s an important part of the change management process which in turn is an important process of the ITIL Service Transition stage of the ITIL service lifecycle. ITIL […]
Project Kick Off: Let’s Get to Work!
It’s surely the most exciting time for a project manager and the whole project team: project kick off! Of course, there are many things already done until the kick off, for instance, the project initiation and also project planning process. But this is when the actual work process starts. Attend our 100% Online & Self-Paced […]