A project has a beginning and an end, as seen in the CAPM training. There are five process groups in the project life cycle: project initiation process group, project planning process group, project executing process group, project monitoring and control process group, and the last one is, project closing process group. During this whole project […]
2 Types of Data for Six Sigma Measure Phase
The Six Sigma approach is a data-driven approach to problem-solving. It stands to reason that the people who study in a Lean Six Sigma Green Belt course will be confronted with different data types in Six Sigma measure phase. Even some reputable free Six Sigma Green Belt Certification training will cover different types of data when discussing the […]
Performance Measurements: Are They Valuable in IT Service Design?
Performance measurements are one of the key principles to take into account when designing processes for an IT services according to certified online ITIL courses. These designs take place during the ITIL Service Design stage, which follows on the Service Strategy stage of the ITIL lifecycle. When designing new ITIL processes or changing existing processes, […]
10 Steps for Creating a Pareto Chart
In the context of Six Sigma, the Pareto Chart is a member of the 7 QC Tools and is a valuable tool for the Measure phase of the DMAIC process. The Pareto Chart is named after Vilfredo Pareto, a 19th-century economist; who postulated that a large share of wealth is owned by a small percentage […]
ITIL Service Design: How Does Service Design fit into the ITIL Service Lifecycle?
The ITIL Service Lifecycle consists of five stages: Service Strategy, ITIL Service Design, Service Transition Service Operation and Continual Service Improvement. All of these are interlinked and without any one of these steps, a service can not be effectively developed and managed. The concept of the ITIL Service Lifecycle is explained in detail in the […]