ITIL training defines service level targets that are required by the business and that there are service levels that can be provided by the IT Service provider. To reach consensus on what can realistically be achieved, the service level targets of the business need to be lined up against the service levels that the IT […]
Category: ITIL Foundation
RACI Matrix | Roles and Responsibilities with a Real-Life RACI Matrix Example
The RACI matrix is a model used to help define roles and responsibilities. The RACI matrix is not a specific model for ITIL. It is used widely in project management world as well as other management implications. The main purpose of the RACI matrix is to describe who is responsible for what in a clear […]
Design Coordination Process: How To Wrap Up ITIL Service Design?
The design coordination process is the final process in the ITIL service design stage of the ITIL lifecycle for services. Efficient and effective design coordination ensures that a service can successfully be handed over to the ITIL service transition stage, which is discussed in detail in ITIL online courses. The main goal of the this […]
PDCA Cycle: The 4 Gears of Continual Service Improvement
Continual service improvement is an important stage of the ITIL Lifecycle for services as found in ITIL certification exam questions. This stage encompasses all the other stages: Service Strategy, Service Design, Service Transition and Service Operation. In all these stages, there will be something that can be improved upon. Therefore, continual service improvement looks at all […]
ITIL Service Operation: The Value of ITIL Service Operation to IT Businesses
The ITIL Service Lifecycle consists of five stages: Service Strategy, Service Design, Service Transition, ITIL Service Operation and Service Continual Improvement. All of these phases are interlinked in order to successfully launch a new or improved IT service within a business. The ITIL Service Operation stage is a critical and valuable part of the ITIL […]