LEAN Six Sigma courses teach the Six Sigma approach which involves the DMAIC process. This acronym stands for Define, Measure, Analyze, Improve and Control as described in free Six Sigma training. These five phases that each Six Sigma project needs to go through for successful implementation. The importance of the Measure phase is often overlooked. This article […]
Author: Leanie Louw
The Six Sigma Approach: A Data-Driven Approach To Problem-Solving
If you are a project manager or an engineer, you may have heard of the 6 Sigma approach to problem-solving by now. In online Six Sigma courses that teach the Six Sigma principles, you will learn that a data-driven approach to problem-solving, or the Six Sigma approach, is a better way to approach problems. If you […]
ITIL Problem Management Process: 4 Definitions You Need to Know
The problem management process is one of the primary processes of the ITIL Service Operation stage of the ITIL lifecycle. To be able to apply the principles of the problem management process, it is necessary to be familiar with all the key terms that are relevant to the process. The terms are defined in ITIL foundation […]
3 Methods for Collecting for Voice of Customer (VoC Six Sigma) Data
In online Six Sigma training, you will learn about the importance of the voice of customer (VoC Six Sigma). According to Six Sigma principles, it tells us exactly what the customer expects of your product and gives you guidelines on how to improve your process in a way that will increase customer satisfaction and revenue. […]
Service Level Management Process: Don’t Miss These Key Activities
The service level management process is an important part of the Service Design Stage of the ITIL Service Lifecycle. The service level management process consists of key activities that are within the scope of ITIL service level management process that enables the service level management process’s objectives and goals to be realized and service levels […]