In 6 Sigma, CTQ is an acronym that stands for Critical-To-Quality. Customer requirements, which are identified as CTQs, are actually a handful of elements that are considered critical to the executive team in determining the success of the project/product/process. CTQ trees were originally developed as a part of the Six Sigma approach. However; you can […]
Author: Leanie Louw
5 Areas of a Project Feasibility Study in Six Sigma
Before we can talk about the concept of a ‘Project Feasibility Study’ we first need to understand what a feasibility study represents. The project feasibility study is also known as viability study or feasibility analysis. As the title suggests, this technique is used to determine the feasibility of a business problem or improvement opportunity. This […]
The ITIL 4P Concept: The Building Blocks of Service Design
Worldwide, online ITIL training teaches about the ITIL Lifecycle for services and its stages such as ITIL Service Design. The four concepts of the ITIL 4P themes of Service Design is an important notion in the ITIL course. These ITIL 4P ‘s are: People, Processes Products/Technology Partners/Suppliers. The ITIL 4P themes are a crucial part of […]
3 Levels of Quality in KANO Model
In online Six Sigma course, we learn that the success of every Six Sigma project is determined by how well the process improvement increases customer satisfaction. The Six Sigma principle is based on the notion that a process should consistently deliver outputs that are within customer requirements. We determine the customer demands in the Six […]
4 Interesting Elements of the Six Sigma Project Charter Document
The Six Sigma project charter document is the most important document of the Define phase of the Six Sigma DMAIC structure. Remember that, according to Lean Six Sigma Green Belt course, DMAIC stands for Define, Measure, Analyze, Improve, and Control. There is also the DMADV structure (Define, Measure, Analyze, Design, Verify) which you can learn […]