The Cause-and-Effect Diagram is one of the Six Sigma 7 QC Tools. It goes by several names, the most popular being a Fishbone Diagram because a completed diagram resembles the skeleton of a fish. It is also sometimes referred to as an Ishikawa Diagram after its creator. Leading online six sigma courses and Lean Six […]
Author: Leanie Louw
SACM: 5 Key Activities of Service Asset & Configuration Management
The service asset and configuration management process (SACM) is an important process in the ITIL Service Transition stage of the ITIL service lifecycle. Online ITIL training gives detailed explanations on the role of SACM in the ITIL lifecycle. In this article, we will revisit the SACM process and then we will discuss key knowledge which […]
Six Sigma Critical to Quality: 7 Steps to Produce CTQ Tree
In 6 Sigma, CTQ is an acronym that stands for Critical-To-Quality. Customer requirements, which are identified as CTQs, are actually a handful of elements that are considered critical to the executive team in determining the success of the project/product/process. CTQ trees were originally developed as a part of the Six Sigma approach. However; you can […]
5 Areas of a Project Feasibility Study in Six Sigma
Before we can talk about the concept of a ‘Project Feasibility Study’ we first need to understand what a feasibility study represents. The project feasibility study is also known as viability study or feasibility analysis. As the title suggests, this technique is used to determine the feasibility of a business problem or improvement opportunity. This […]
The ITIL 4P Concept: The Building Blocks of Service Design
Worldwide, online ITIL training teaches about the ITIL Lifecycle for services and its stages such as ITIL Service Design. The four concepts of the ITIL 4P themes of Service Design is an important notion in the ITIL course. These ITIL 4P ‘s are: People, Processes Products/Technology Partners/Suppliers. The ITIL 4P themes are a crucial part of […]