The Six Sigma approach to problem-solving is primarily data-driven. To obtain data in the Measure phase of the DMAIC process, it is important to understand sampling and the concept of a sample in statistics. It has very specific qualities. Lean Training Course and Green Belt training include a significant amount of information on the concept […]
Author: Leanie Louw
Performance Measurements: Are They Valuable in IT Service Design?
Performance measurements are one of the key principles to take into account when designing processes for an IT services according to certified online ITIL courses. These designs take place during the ITIL Service Design stage, which follows on the Service Strategy stage of the ITIL lifecycle. When designing new ITIL processes or changing existing processes, […]
10 Steps for Creating a Pareto Chart
In the context of Six Sigma, the Pareto Chart is a member of the 7 QC Tools and is a valuable tool for the Measure phase of the DMAIC process. The Pareto Chart is named after Vilfredo Pareto, a 19th-century economist; who postulated that a large share of wealth is owned by a small percentage […]
ITIL Service Design: How Does Service Design fit into the ITIL Service Lifecycle?
The ITIL Service Lifecycle consists of five stages: Service Strategy, ITIL Service Design, Service Transition Service Operation and Continual Service Improvement. All of these are interlinked and without any one of these steps, a service can not be effectively developed and managed. The concept of the ITIL Service Lifecycle is explained in detail in the […]
Service Management Has Two Faces, Do You Know Who Are They?
In IT service management, as taught in online ITIL courses, the IT service provider comes into contact with the business, business units, suppliers and the customer throughout the ITIL service lifecycle. During each of the five ITIL lifecycle stages, which are intrinsically interlinked, there are two main entities in the IT service provider structure who […]