IT Service management relies on what is called the ITIL Service Lifecycle. which is briefly discussed in the ITIL Foundation Overview course. Without following the five steps of this lifecycle, any IT service is likely to fail due to several reasons. It may not fit the strategic objectives of the company. It may not be […]
Author: Leanie Louw
Why Operational Definition is Important in Six Sigma Measure Phase?
Six Sigma Green Belt practitioners who took a Lean Six Sigma Green Belt training have a firm grasp on the concept of “Operational Definition” in the measure phase and how it can help a project using the Six Sigma approach. Let’s define an “Operational Definition.” It can be defined as a clear and understandable description of […]