ITIL training describes service asset and configuration management as one of the key processes in the ITIL Service Transition stage of the ITIL lifecycle. It requires certain tools for efficiency and effectiveness. ITIL online courses stipulate many tools that can assist the service asset and configuration management process. One of these tools is the Definitive Media Library […]
Author: Leanie Louw
5 Sampling Methods You Should Know
In any Six Sigma project, the team will have to take a sample of the population that they are studying. Lean Six Sigma courses cover a variety of sampling methods for this purpose. Sampling in statistics is usually applied in the Six Sigma Measure phase of the Six Sigma DMAIC cycle. Six Sigma Green Belt training […]
Configuration Model: Understanding the Interactions in IT Configurations
ITIL foundation certification training supports the concept of a configuration model to consolidate the interactions between IT service assets, configuration items and infrastructure. This is a useful tool in ITIL Service Transition stage of the ITIL service lifecycle. Let’s refresh our memories regarding the definitions of service assets, configuration items, and infrastructure. A service asset […]
Information Security Policy: What Should it Look Like?
As discussed in ITIL foundation certification training programs, an information security policy is part of the ITIL Security Framework. An information security policy describes how the security of the information and data will be ensured in a company. The top executive IT Management must support the information security policy. This is critical because if it […]
5 Positions Which Must Be in a Six Sigma Team
Six Sigma is a team sport. As any free Six Sigma course will tell you, no Six Sigma project could be executed using the best Six Sigma approach or Six Sigma method if it is not executed as a Six Sigma team. A Six Sigma team lies at the heart of any Six Sigma project. […]