According to the ITIL training library, the Service Portfolio is the complete set of all services that are managed by a Service Provider. This is used to manage the entire ITIL lifecycle of services for all services. A service can be in 3 fundamental stages through its lifecycle as discussed in ITIL Foundation training. The […]
Author: Leanie Louw
The 5 Deliverables of Six Sigma Define Phase
A Six Sigma project is divided into five phases: Define, Measure Phase, Analyze, Improve, and Control. As you will learn in a Lean Six Sigma Green Belt course, these five stages are abbreviated as DMAIC. In order to certify as a Six Sigma Green Belt, you have to have a solid understanding of Six Sigma […]
4 Absolute Measures of Dispersion You Need to Know
In the Measure phase of the DMAIC process in Six Sigma, there are many types of statistical parameters that graduates of Lean Six Sigma Green Belt training or other Online Six Sigma courses should know. Measures of Central Tendency serve to locate the center of the distribution. However, they do not reveal how the items […]
Service Continuity Management: Ensure the Lasting Quality of IT Services
IT Service Continuity Management is the final process of the Service Design Stage of the ITIL Service Lifecycle as defined also in online free ITIL courses. It’s important to understand the overall goal of IT Service Continuity Management and its objectives and processes in relation to the business’s mission and vision. Without IT Service Continuity Management, […]
Strategic Planning in the ITIL Service Strategy Stage: 4 Key Steps
The ITIL Lifecycle for services consists of five key stages. The ITIL Service Strategy stage is the heart of the lifecycle and links directly to the other stages: ITIL Service Design, ITIL Service Transition, ITIL Service Operation and Continual Service Improvement. Online ITIL course states that The Service Strategy Stage links back directly to the IT strategy […]